“The cause of the disruption was due to a hardware problem which meant that customers were not able to transact using Standard Bank’s Internet Banking, Banking App, call centres and branches,” a statement from the bank noted.
Standard Bank gave no further information as to what caused the hardware problem, but said it will extend the operating hours of its branches beyond 5pm over the next few days “to address the backlog of customers that were not able to transact today”.
“Standard Bank takes this matter very seriously as it is important that our customers are able to access all of our services seamlessly and without fail 24/7. We are truly sorry for the inconvenience that this has caused. We continue to monitor the system closely,” commented Funeka Montjane, chief executive of personal and business banking, South Africa.
