NATIONAL NEWS - You want to know that when you hand your car over for costly repairs that they will be done properly.
But what if they aren’t? Jakkie Olivier, CEO for the Retail Motor Industry Organisation (RMI), says there is recourse for inefficient servicing of vehicles, if, of course, you have used the right service provider.
“It’s so important for vehicle owners to understand that by using an accredited service provider they are protected,” he says. Olivier points out that the RMI has a dispute resolution process in place to assist customers that may be dissatisfied with the services rendered by its members.
“It’s for this very reason that it’s important to use an RMI accredited repairer. That way you can be assured that there will be repercussions for services not rendered adequately,” he says.
If you are dissatisfied with the job done, your first step should be to contact the RMI directly and register your dispute. Olivier says the RMI has a long-standing track record of successful dispute resolution.
“The process is quick and effective. In most cases, disputes are resolved through the facilitation process. If no suitable outcome can be reached, the vehicle owner can then escalate the case to the Motor Ombudsman, the statutory body for the industry.”
Taking your car in for a repair can be a costly exercise. Getting what you pay for, i.e. a car that is running properly and fully repaired should be the obvious outcome. If this hasn’t been your experience, then remember that you have options. Consumers can contact the RMI head office at 011 886 6300 for assistance.
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